Canada Post: information coming to residents following Belwood post office fire

BELWOOD – Canada Post is looking for temporary solutions for Belwood residents who normally pick up their mail at the post office after a Nov. 15 fire ravaged the building.

In an email on Nov 17, spokesperson Valérie Chartrand said regular mail delivery should resume next week and residents who usually picked up their mail at the post office will be informed where they can pick up their mail on a temporary basis.

“In the meantime, customers can access postal services and pick up carded items at the Fergus Main Post Office located at 299 St. Andrews St. W.,” Chartrand said.

“They must provide a valid government-issued photo identification when collecting their mail.”

Customers missing a mail item or parcel are asked to contact the sender and begin their claim for a refund or have the parcel sent to them again, she added.

Customers can also contact Canada Post’s customer service team online at or by telephone at 1-866-607-6301 (TTY: 1-800-267-2797) for more information.

“We take these matters and the security of the mail very seriously,” Chartrand added.

“This unfortunate situation is out of our control, and we thank our customers for their understanding.”

A fire at the post office was reported shortly after midnight on Nov. 15 and Centre Wellington firefighters did their best to retrieve mail and packages that were in the building.

The building has a new owner and the two apartments on the upper level were not rented when the fire broke out.

The Fire Marshal’s office has taken over the investigation. Cause and damage estimates have not yet been determined.