Five generations! That is how long John Thomson and Son Furniture has been in business. It was founded by John Thomson back in 1872, just five years after Canada itself was founded. The history and longevity of this remarkable business surely speaks for itself. The store still occupies a place on St Andrew Street in Fergus, and you can rest assured that the Thomson family still deliver the finest Canadian-quality furniture at affordable pricing along with exceptional service. Each generation has upheld the core values of the company, priding themselves on forging strong customer relationships. Built on trust and integrity, the foundations of John Thomson and Son Furniture remain rock solid to this day.
Their location in the lovely town of Fergus is easily accessible for many of the local communities, such as Guelph, Kitchener and Waterloo. However, ‘small town’ shopping has seen an uptick of late, with folks from further afield purposely escaping the busy malls and box stores in pursuit of a quieter and more enjoyable shopping experience. No matter where they’re from, customers will find the atmosphere of John Thomson & Son Furniture Ltd. to be relaxed, welcoming, and friendly.
Since the beginning, the family’s focus has been to sell quality furniture made right here in Canada by reputable companies known for their strong customer-service ethics. Working with Canadian manufacturers means the customer enjoys better value and can be assured of a superior quality product. The suppliers include Décor-Rest, Elran, Crate Designs, Reiner’s, among others. Of course, dealing with Canadian manufacturers also benefits the economy and is better for the environment, since transportation is notably reduced. To this day, the Thomson family personally selects every piece of furniture they sell. That said, it should be noted that customers can customize furniture choices with fabric choices, leather options, finishes, and even flexible design styles to suit their living space!
And in case you’re thinking that a family-owned store in Fergus might mean choice limitations, please think again! Additional choices are practically endless through their online access. In fact, they probably offer more choice that you might expect to find in the larger box stores! In any case, the main advantage surely comes back to the superb quality, the ability to customize, and the fabulous service. This furniture is built to stand the test of time and to meet and exceed customer expectations.
When it comes to actual furniture style, the design and trends naturally change. Traditional outlines tend to always find their place in interior design, but whatever the current trend happens to be, the quality and service at John Thomson and Son’s Furniture reigns supreme. Of course, the pleasure the product gives the customer will never go out of style.
All merchandise arriving in the store goes through a thorough quality check on site before being sent out for delivery. As to the actual delivery process, John Thomson and Son Furniture consider it to be the most important part of what they do. Consequently, they go beyond customer expectations in that regard, with free delivery, free setup, and free removal. You’d be hard pressed to find any other store offering a delivery service like this. Free deliveries have been completed to all corners of Wellington County and beyond, to locations like Lions Head and Toronto. The goal is always to meet and exceed the customer’s expectations. This high level of service is what triggers customer referral, which is hugely important to the business. It only makes sense to treat customers with care. Certainly, this ethic has served John Thomson and Son well for over 150 years.
Service after the sale is another key ingredient to total customer satisfaction. If a problem arises after the sale, even beyond manufacturers’ warranties, it is dealt with as quickly as possible and in most cases at no extra charge to the customer.
In these times of uncertainty and unpredictability, it’s truly a pleasure to find a totally Canadian business with its roots firmly in Canadian soil selling Canadian-made quality products. John Thomson and Son Furniture Ltd. One hundred and fifty-three successful years and still going strong! Speaks for itself, really.
‘Your Total Satisfaction is our goal and our biggest asset!’
John Thomson & Sons Ltd.
is located at
157 St. Andrew Street West.
They are open six days a week,
with private appointments available, including on Sunday.
To book an appointment
call 519-843-1502 or email johnthomson@wightman.ca.
To check out their complete range of home furnishings online,
visit johnthomsonfurniture.ca.
