County officials have apologized for providing “defective” and “substandard” garbage bags and have vowed to replace them.
“Production issues have resulted in the inconsistent quality of the bags,” states an Aug. 30 press release from the county’s Solid Waste Services (SWS) division.
“We are actively working with our supplier to resolve these issues as quickly as possible.”
Anyone who receives substandard bags can call SWS at 519-837-2601 or 1-866-899-0248 or email wasteinfo@wellington.ca to arrange delivery of replacement bags (provided they return defective bags).
SWS has been using stamped user pay garbage bags since the launch of the county-wide system in 2002.
“As with any manufactured product, there is always the chance that the quality is not up to our standards or expectations,” officials stated.
The release added, “We understand it is very frustrating when this happens and we … sincerely apologize for any inconvenience this issue may have caused.”
