Where customer satisfaction is key

Speaking with the team at Bigelow Flooring in Guelph, it soon becomes evident that meeting the needs of customers is the number one focus.

Owner Garth Bigelow says that philosophy was taught to him and his brother Craig by their father in PEI, who ran a glass business for 38 years. The brothers arrived from Prince Edward Island to Guelph in 2003.

Garth says they knew that if they took care of their customers, made people happy and followed through with what they promised, they could build a successful business. “Customer service is the number one part of any business. You have to take care of people so they tell their friends and come back again.”

Has Garth and his team achieved that goal? Let’s ask a few customers of Bigelow Flooring.

“Always the best service from start to finish, and install is absolutely perfect every time! From going in and having great advice on the perfect product for what is needed to the final result is always completely stress-free and easy. Keep up the amazing work everyone!”

Another client says, “We have just had our kitchen renovated and Bigelow helped us choose the backsplash. It looks gorgeous and their installer was wonderful. Beautiful job, couldn’t be happier.”

A long-term customer writes, “Our experience over the years with Bigelow has been awesome!!! We are very pleased with the help they gave us for flooring and carpeting. If in doubt, ask them what would be best in your home because they are the specialist and know exactly what looks best. Anyone that comes in the house has commented on what a great job they’ve done. Thanks Bigelow people!!! You’re tops in my book!!!”

This customer touched on the aspect of matching floors. “We had some older hardwood flooring that we wanted matched when we extended it into our kitchen. The service and attention to detail was great and we couldn’t be happier with the end result. They were courteous, efficient, came when they said they would and cleaned up when they finished. We would highly recommend Bigelow.”

Garth says, “Our personalized reviews let us know that we are providing our customers with high-quality service and installation that’s worth talking about.” He is very proud of the fact that his staff is highly motivated to provide personal service. That’s reflected in the company motto, ‘People taking care of people.’ “We strive to meet the needs of our customers,” says Garth.

Bigelow Flooring offers a warm and friendly atmosphere with thousands of products to choose from at its easy access location at 450 Woodlawn Rd. W. in Guelph. There are thousands of sample products to fit any flooring requirement. “If we don’t have what you are looking for in the showroom, we are happy to order samples. It’s our hope that you will always leave our store completely satisfied,” says Garth.

That philosophy of serving spills over into helping the community. Garth says, “We feel fortunate to be a part of the Guelph community. We live and work in a great town, and we feel very privileged. We are proud to be able to give something back to people less fortunate than us.”

Through sponsorships and other initiatives, whether it’s cancer research or helping get families into homes, Bigelow Flooring is proud of its involvement in local charities. Charities that have benefitted from the business include Canadian Cancer Society, Community of Hearts and Habitat for Humanity.

Community of Hearts is a life-long learning centre focussed on empowering adults with intellectual challenges. Garth Bigelow has been a member on the board of directors of this organization.

Supporting Habitat for Humanity seemed like a natural choice for Bigelow Flooring. Garth says the company is proud to contribute to the cause donating flooring materials to Habitat’s Guelph location.

“Each one of our team members is involved in our community projects in one way or another. Whether it’s showing up and participating in events or manning our promotional tent at sponsored events and golf tournaments, we’re all committed to maintaining the giving and community-centred spirit for which Guelph is known,” says Garth.

The Better Business Bureau has given Bigelow Flooring a rating of A+. As well, an independent reviewer gave a big thumbs up to the business. Cited as one of the top flooring companies in the city. The review stated, “Helps people to find the floor that best suits their lifestyle.”

Bigelow Flooring provides professional installation for both commercial and residential projects. “We have taken care of projects from as far away as Huntsville and into Toronto,” says Showroom Manager, Kathy Budinski.

“Flooring for a specific room makes a huge difference,” says Kathy. Using hardwood as an example, Kathy says, “Hardwood flooring is very popular for good reason, but it’s not always the best option.” That’s where the experts at Bigelow Flooring will help. “Hardwood provides a warm, classic look, but it doesn’t hold up well to moisture or rough treatment. We can determine for you a floor that fits both your taste, space and your budget,” says Kathy.

If you are looking for different flooring options, Bigelow Flooring can show you the advantages and disadvantages. There are so many types of flooring materials available in the market, that consumers can be overwhelmed with the selection. They work with you to narrow those options down, so when it comes time to install the floor by the experts at Bigelow Flooring, you will feel confident that the right choice was made for your specific needs.

Check out Bigelow Flooring’s website at to see more products and many blogs that contain helpful suggestions on choosing what floor may be best for you to safety tips and maintenance.

Bigelow Flooring is a full-service company that offers material and warranty on every installation. If you’re in need of a new floor, make sure you stop in and see Garth and his team at Bigelow Flooring.

Bigelow Flooring
450 Woodlawn Rd., W., (at Imperial)