Wrighthaven Homes was one of two local winners in service excellence

Tarion Warranty Corporation has announced its 2011 awards of excellence recipients.

Those are the top new home builders based on after sales-service performance as determined by builders’ own customers.

Two area builders received awards. They were presented to the following builders:

-  Domicile, Ottawa - high-rise category;

- Pidel Homes, Guelph - large volume category (with Fusion Homes, of Guelph, a finalist);

- Wrighthaven Homes Limited, Fergus - medium volume gategory; and

- Cara Custom Homes, Ancaster - small volume category.

“These builders understand that a quality product and good customer service are paramount. They take pride in what they do, and this has garnered them a high honour from their customers - who have recognized them for going above and beyond,” said Howard Bogach, Tarion president and chief executive officer. “In addition to these four builders, congratulations are due to all of 20 finalists for so capably representing the industry.”

To determine the award recipients, a survey was sent to more than 48,000 home buyers who took possession of a new home in Ontario between Oct. 1, 2009 and Sept. 30, 2010. More than 8,000 responses were received and the results were tabulated by Harris/Decima and Crunch Research. Questions covered every stage of the after-sales homeowner-builder relationship - from the signing of the agreement of purchase and sale, through construction and the pre-delivery inspection to after-sales service.

The Tarion Awards of Excellence are the only awards that recognize home builders from across Ontario exclusively for their after-sales customer service performance.

Tarion Warranty Corporation is a private corporation established in 1976 to serve as the regulator of the new home building industry in Ontario. It licenses all new home and condominium builders pursuant to provincial legislation.