Cogeco Cable has announced its Canadian call centres have recently won customer service awards recognizing outstanding performance in the highly competitive North American field.
The awards were presented by the Service Quality Measurement Group Inc., an international firm that measures and evaluates call centers in several sectors across the continent.
Earning Highest Customer Satisfaction Award for the second consecutive year, both Cogeco call centres in Burlington and Trois-Rivières, were selected out of 300 businesses after SQM surveyed between 200 to 400 customers of each company, one to three days after calling the contact centre.
The company, with a station in Fergus won a second award for the Burlington Contact Centre – the FCR merit award – which recognizes the best improvement in first call resolution.
The awards were announced at the SQM Summit recently held in Toronto.
Louis Audet, President and Chief Executive Officer of Cogeco Cablesaid, “We work very hard to provide the best customer service possible.”
Cogeco Cable provides basic cable TV service with analogue and digital television, high speed internet and telephone services.