CMHA Waterloo Wellington moves appointments, groups, children’s walk-in services to online or phone

GUELPH – Out of an abundance of caution amid public concern related to the COVID-19 pandemic, COV is closing all of its offices effective March 18.

“The health and safety of our clients and staff remains our priority as we continue to monitor the COVID-19 situation and find the best and safest way to provide services and programs,” officials state. “Like all Ontarians, we are following advice from local, provincial and national health authorities to help stop the spread of this disease.”

CMHA Waterloo Wellington is making the following service changes, effective immediately until further notice, to protect our clients and staff:

The following frequently asked questions is for clients to use to help direct them:

– I am in crisis: Call 1-844-HERE247;

– I need help, but am not in crisis: If you have a CMHA staff contact, contact them at their extension or call CMHA at 1- 844-CMHA-WW3 (264-2993);

– appointments – if you have a CMHA staff contact, contact them at their extension or call CMHA at 1- 844-CMHA-WW3 (264-2993);

– injections: injections are taking place by appointment only. Contact a CMHA staff contact or call CMHA reception at 1-844-CMHA-WW3 (264-2993). All clients will be screened using the COVID-19 Screener when arriving at CMHA WW;

Urgent document requests: call reception at 1-844-CMHA-WW3 (264-2993); and

– groups: all groups are cancelled unless clients have been notified that they are taking place online or over the phone.

“We are doing everything possible at this time to keep safe options available to support individuals in need of care,” officials state in a March 17 press release.

“We will continue to monitor all the developments of COVID-19 and will continue to inform our clients and the community of further changes to our programs and services.

“If you have any questions or concerns, please call 1-844-CMHA WW3 (264-2993) or email”