Support ‘sucks’

Dear Editor:

In your article Region declared variant ‘hotspot’ (June 17) issue, it says: “Individuals having trouble booking online can call 1-844-780-0202 for support.” Is this a joke?

I tried calling the public health line several times every day from June 14 to 18 and was not able to get through.

The first time I called, on June 14, I called at exactly noon, the opening time for support booking the second dose. I thought that, by calling right at opening time, I wouldn’t have to wait long. Boy, was I ever wrong! I gave up after being on hold for over two hours. I tried calling again another eight times throughout the day, that was even worse. Every time I got a message telling me that due to the high volume of calls I had to call later. After this message, the system hung up on me.

I tried calling multiple times for the next four days. I stopped counting how many times when reached 30. Every time it was the same, call back later.

What kind of support is this?  It sucks.

Anthony Martins, Elora