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Priority is safety

Dear Editor:

RE: The front page story in the Advertiser (Fergus lab among those investigated by public health unit, March 10).

At LifeLabs, we take a great deal of pride in raising the bar on quality service and experience for our patients, exceeding their expectations. At its core, that includes protecting the safety of all our patients by meeting and exceeding the standards required of us.

Our patient service centres (PSCs) across the province, and particularly in Fergus and surrounding communities, have always met required provincial standards of the Ministry of Health and Long-Term Care and our accreditation body, the Institute for Quality Management in Healthcare.

The Wellington-Dufferin-Guelph Public Health (WDGPH) unit requested that we take additional infection control steps when they visited our PSCs in these communities, and we complied with this request in December, but at no point was patient safety at-risk.

The ministry has confirmed that these LifeLabs PSCs were always in compliance of required standards in caring for our patients. The matter is considered closed and we continue to work collaboratively with the WDGPH and the ministry.

I encourage the residents of Fergus to visit their local LifeLabs PSC. They will meet the most dedicated team, who wake up every day committed to exceeding the expectations of their patients, and where protecting their patient’s safety is non-negotiable.

I also want to take the opportunity to thank the residents of Fergus for the support and understanding they have shown our dedicated team, who takes their role in improving and protecting your health very seriously.

For patients or community members who may have additional questions, please contact our call centre at 1-877-849-3637.

Sue Paish,


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